RECEPTION SUPERVISOR

Behind every patient, we have several teams who make it all run smoothly, and our reception team is at the heart of it all. This is a chance to play a vital role as the first point of contact for clients and visitors, ensuring a warm, efficient, and professional experience. As a key part of our operations, this position is on-site at our Lexington, KY location.

Primary Duties

• Lead and support the front desk reception team, ensuring smooth daily operations and excellent client service

• Serve as the first point of contact for clients, both in person and over the phone, with professionalism and compassion

• Coordinate communications between clients and clinical teams

• Train and mentor all reception staff (including night and weekend receptionists) to uphold Rood & Riddle Equine Hospital’s standards of service

• Create schedule for all reception teams to balance workflow and staff needs

• Monitor workflow and adjust coverage or processes to meet peak season demands

• Address client concerns or escalations in a timely, solution-focused manner

• Collaborate with hospital leadership to improve procedures and client experience

• Maintain a clean, organized, and professional reception area

• Ensure accurate data entry and record-keeping in our software systems

• Scheduling emergency appointments

Requirements

• High school diploma or equivalent

• Prior experience in a supervisory or lead receptionist role preferred (veterinary, medical, or high-volume customer service setting)

• Strong interpersonal and communication skills

• Ability to multitask and stay organized in a fast-paced environment

• Confident decision-maker with a calm, solutions-oriented approach

• Proficiency with scheduling software and Microsoft Office systems (experience with veterinary software is preferred)

• Passion for horses and empathy for their caregivers

• Availability for full-time, on-site work at our Lexington, KY hospital

Schedule

• Monday-Friday daytime

• Some weekend shifts may be required

Benefits

• Health insurance

• Dental insurance

• Vision insurance

• 401(k) after one year

• 401(k) matching after one year

• Vacation, sick, personal and holiday time

• Employee discounts

No phone calls. Please use the form below to apply.